Terms and Conditions
Return & Refund Policy
Thanks for shopping at Baiera Wellness Products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund via email correspondence after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 days, depending on your card issuer’s policies. Please be aware that we reserve the right to determine the eligibility of a refund.
Shipping/Restocking Fee: You will be responsible for paying for your own shipping costs for returning your item; the standard rate of $30. The restocking fee is $15.00. Shipping costs and restocking fees are nonrefundable. Please contact us for the proper return label. If you opt to return the product through your own means, we are not responsible for any damage that may occur in transit. If you purchased your unit through one of our resellers, please follow their return policy. The repackaging procedures will remain the same.
Refusal: Upon receiving your item and you refuse delivery for any reason other than the package being damaged, you will be charged an extra $15.00 for a handling fee-in addition to the standard reshipping and restocking fee of $45.00. It is your responsibility to contact us by calling 619-633-3305 or sending an mail to firstname.lastname@example.org to make us aware of the damage and your refusal of delivery. We will always strive to make sure you receive any and all items in satisfactory and working condition.
Eligible Returns: If the unit arrives back to us and the tubing is bent, then it will not be accepted as an eligible return. If the tall grab bar's foam piece is ripped or torn then it will not be eligible. If the unit is stained or there is any discoloration at all, it will not be eligible. If the tape is coming off of the step, it will not be eligible.
Refurbished Units are not eligible for returns and/or any refunds.
Once the units are inspected and are deemed to meet our eligibility requirements, we will begin to process your refund. This refund will amount to the cost of the unit less the shipping costs and restocking fees ($45.00).
Extended Warranties purchased with any and all orders are not eligible for a refund.
All Accessories (LED Light, Tall Grab Bar, Glow in the Dark Tips, Cane/Walking Stick Holder, Grip Tape) are not eligible for returns and/or any refunds.
If you have any questions on how to return your item to us, contact us at email@example.com or at 619-633-3305.
Limited Liability Coverage
At Baiera Wellness Products, our goal is to provide quality materials and workmanship in the construction of the product. If, however, you discover a material defect in your step2bed, simply contact us at firstname.lastname@example.org or at 619-633-3305 for instructions on how to claim your warranty.
What does this Warranty cover?
The warranty covers any defects in the step2bed you have purchased (the “product”) due to materials or workmanship for the first 90 days you own the step2bed. This Warranty covers you if you are the original owner of the step2bed and purchased it directly from Baiera Wellness Products or from an authorized retailer.
How long does the coverage last?
This Warranty lasts for the first 90 days since purchasing the step2bed.
What will Baiera Wellness Products do?
If the step2bed, when used properly, is shown to be defective due to material or workmanship within the applicable warranty period, then we will, at our option, either: (a) repair or replace any defective or non-conforming goods; or (b) refund the portion of the purchase price relating to any defective or non-conforming goods.
What is not covered by this Warranty?
This Warranty is limited to major defects that result from poor construction or workmanship or defective materials. Examples of defects include, but are not limited to, product being bent or damaged in transit that leaves it unable to be assembled. Every step2bed is constructed individually, one at a time. As such, some degree of individualization of the finished product is an inherent part of that product. Defects that do not prevent reasonable continued use of the step2bed are not considered to be defects. For example, surfaces may not be perfectly even, and non-slip skid tape could have air bubbles caused during assembly. Additionally, tall and short grab bar may need to be pushed/manipulated to assemble the product when inserting the grab bars into the step portion of the product.
These are not considered to be defects. This Warranty does not apply when, upon inspection, the step2bed is found to be in an unsanitary condition or has been used, or when the product failure is due to a cause other than defective workmanship or materials. The following are examples of what is not covered under this Warranty: (a) Product is used; (b) Product is unwrapped from packaging; or (c) cosmetic damages/scratches are caused through shipping. In addition, this Warranty does not cover conditions resulting from abusive handling, misuse, or neglect, including: (a) bending or damaging the step2bed; (b) excessive jumping on the ste2bed; (c) attempting to clean the step2bed in an inappropriate manner; and (d) improper storage of the step2bed (including storage in damp locations, areas infected with insects or rodents, or any other unprotected storage areas).
THIS WARRANTY DOES NOT COVER DAMAGES IN EXCESS OF THE PURCHASE PRICE THAT YOU PAID FOR YOUR STEP2BED. ADDITIONALLY, TO THE EXTENT PERMITTED UNDER STATE LAW, LABOR COSTS, INCLUDING REPAIR COSTS, AND OTHER INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARE NOT COVERED BY THIS WARRANTY. UNLESS YOU ARE A CONSUMER WHO PURCHASED THE STEP2BED FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES, THERE ARE NO WARRANTIES BEYOND THIS WARRANTY EXPRESSLY STATED ABOVE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, WHICH WARRANTIES ARE HEREBY SPECIFICALLY EXCLUDED. IF YOU ARE A CONSUMER WHO PURCHASED YOUR STEP2BED FOR PERSONAL, FAMILY, OR HOUSEHOLD PURPOSES, THE AFORESAID IMPLIED OR STATUTORY WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD DESCRIBED ABOVE.
How to make a claim under this Warranty.
To make a claim under this Warranty, send a brief written description of the problem, plus proof of purchase (such as a dated sales receipt), postage prepaid, to Baiera Wellness Products at: P.O Box 99513, San Diego, CA 92109. For more information, please call 619-633-3305 or visit www.step2health.com and contact us at email@example.com.
Customer/Reseller shall not resell the step2bed for any reason after it’s originally purchased new.
Customer/Reseller shall not sell, ship, invoice, or promote the Products outside the United States without obtaining BWP’s prior written consent.
Customer/Reseller shall not sell or transfer any of the Products to any person or entity for re-sale without the prior written consent of BWP. This includes sales to B2B accounts, wholesalers, freight forwarders/drop shippers for other Customers/Resellers, or any other person or entity Customer/Reseller knows or has reason to know intends to re-sell the Products.
Customer/Reseller shall not market or offer for sale the Products on any website or fulfill Customer/Reseller’s sales of Products through any website without the prior written consent of BWP, which is granted solely through execution by BWP of the Authorized Online Reseller Agreement. Execution by BWP of the Authorized Online Reseller Agreement constitutes the only means of providing consent to Customer/Reseller to sell BWP Products online. No BWP employee or agent may authorize online sales through oral statements, other written agreement, or by any other means. Selling on or through third-party marketplace sites (e.g., eBay, Amazon, Walmart Marketplace, Sears Marketplace), drop-ship accounts (e.g., Rakuten.com, Newegg.com, Overstock.com, Jet.com), classified sites (e.g., Craigslist.com, Facebook Marketplace), or via social media or Internet forums is strictly prohibited without the prior written consent of BWP.
Your rights under state law.
Some states do not allow the exclusion or limitation of incidental or consequential damages in connection with the sale of consumer products, so the above limitation or exclusion of incidental or consequential damages may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Baiera Wellness Products makes no medical or health claims regarding it’s step2bed or other products. Mobility problems, or other conditions, are not covered under this Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician. Under current terms and conditions, you agree to venue and jurisdiction of San Diego and CA law. Your warranty rights may vary from state to state. If you're involved in a claims dispute then CA laws apply but only to the extent that CA laws can broaden your right under current local laws and cannot restrict your rights under local law.
Accessing the Website and Account Security
The Website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by the Company, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. Violation of this Section is strictly prohibited without the express, written permission of Company. For information on requesting such permission, contact us at firstname.lastname@example.org.
You must not (1) modify copies of any materials from the Website; (2) use any illustrations, photographs, video or audio sequences or any graphics from the Website separately from the accompanying text; (3) delete or alter any copyright, trademark or other proprietary rights notices from copies of materials from the Website. You must not access or use for any commercial purposes any part of the Website or any services or materials available through the Website.
The Company name, the terms “step2bed,” and all related names, logos, product and service names, designs and slogans are trademarks of the Company or its affiliates or licensors. You must not use such marks without the prior written permission of the Company. All other names, logos, product and service names, designs and slogans on this Website are the trademarks of their respective owners.
Additionally, you agree not to (1) use the Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party’s use of the Website, including their ability to engage in real time activities through the Website; (2) use any robot, spider or other automatic device, process or means to access the Website for any purpose, including monitoring or copying any of the material on the Website; (3) use any manual process to monitor or copy any of the material on the Website or for any other unauthorized purpose without our prior written consent; (4) use any device, software or routine that interferes with the proper working of the Website; (5) introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful; (6) attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Website, the server on which the Website is stored, or any server, computer or database connected to the Website; (7) attack the Website via a denial-of-service attack or a distributed denial-of-service attack; or (8) otherwise attempt to interfere with the proper working of the Website.
Any User Contribution you post to the Website will be considered non-confidential and non-proprietary. By providing any User Contribution on the Website, you grant us and our licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose.
Monitoring and Enforcement; Termination
Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity or other information of anyone posting any materials on or through the Website. YOU WAIVE AND HOLD HARMLESS THE COMPANY FROM ANY CLAIMS RESULTING FROM ANY ACTION TAKEN BY THE COMPANY DURING OR AS A RESULT OF ITS INVESTIGATIONS AND FROM ANY ACTIONS TAKEN AS A CONSEQUENCE OF INVESTIGATIONS BY EITHER THE COMPANY OR LAW ENFORCEMENT AUTHORITIES.
We cannot and/or do not undertake to review all material before it is posted on the Website, and cannot ensure prompt removal of objectionable material after it has been posted. Accordingly, we assume no liability for any action or inaction regarding transmissions, communications or content provided by any user or third party. We have no liability or responsibility to anyone for performance or nonperformance of the activities described in this section.
These content standards apply to any and all User Contributions and use of Interactive Services. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations.
Further requirements regarding the conduct that is expected of all users of the Website may also be found via posts from the Company on the Website, and you agree to comply with such requirements.
Reporting Copyright Infringement. We take claims of copyright infringement seriously. We will respond to notices of alleged copyright infringement that comply with applicable law. If you believe any materials accessible on or from the Website infringe your copyright, you may request removal of those materials (or access to them) from the Website by submitting written notification to our Copyright Agent (designated below). In accordance with the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act (17 U.S.C. § 512) (“DMCA”), the written notice (the “DMCA Notice”) must include (a) your physical or electronic signature; (b) identification of the copyrighted work you believe to have been infringed or, if the claim involves multiple works on the Website, a representative list of such works; (c) identification of the material you believe to be infringing in a sufficiently precise manner to allow us to locate that material; (d) adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address); (e) a statement that you have a good faith belief that use of the copyrighted material is not authorized by the copyright owner, its agent or the law; (f) a statement that the information in the written notice is accurate; and (g) a statement, under penalty of perjury, that you are authorized to act on behalf of the copyright owner. If you fail to comply with all of the requirements of Section 512(c)(3) of the DMCA, your DMCA Notice may not be effective. Please be aware that if you knowingly materially misrepresent that material or activity on the Website is infringing your copyright, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
Counter-Notification Procedures. If you believe that material you posted on the Website was removed or access to it was disabled by mistake or misidentification, you may file a counter-notification with us (a “Counter-Notice“) by submitting written notification to our Copyright Agent (identified below). Pursuant to the DMCA, the Counter-Notice must include (a) your physical or electronic signature; (b) an identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access disabled; (c) adequate information by which we can contact you (including your name, postal address, telephone number and, if available, e-mail address); (d) a statement under penalty of perjury by you that you have a good faith belief that the material identified above was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled; (e) a statement that you will consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located (or if you reside outside the United States for any judicial district in which the Website may be found) and that you will accept service from the person (or an agent of that person) who provided the Website with the complaint at issue. The DMCA allows us to restore the removed content if the party filing the original DMCA Notice does not file a court action against you within ten business days of receiving the copy of your Counter-Notice. Please be aware that if you knowingly materially misrepresent that material or activity on the Website was removed or disabled by mistake or misidentification, you may be held liable for damages (including costs and attorneys’ fees) under Section 512(f) of the DMCA.
Our designated Copyright Agent to receive DMCA Notices and Counter-Notices is Vince Baiera, who may be contacted by mail at PO BOX 99513, San Diego, CA 92109; by email at email@example.com, or by phone at 877-395-8263.
It is our policy in appropriate circumstances to disable and/or terminate the accounts of users who are repeat infringers.
Reliance on Information Posted
The information presented on or through the Website is made available solely for general information purposes. We do not warrant the accuracy, completeness or usefulness of this information. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.
This Website may include content provided by third parties, including materials provided by other users, bloggers and third-party licensors, syndicators, aggregators and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by the Company, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect the opinion of the Company. We are not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.
Changes to the Website
We may update the content on this Website from time to time, but its content is not necessarily complete or up-to-date. Any of the material on the Website may be out of date at any given time, and we are under no obligation to update such material.
Information About You and Your Visits to the Website
Online Purchases, Refunds, and Other Terms and Conditions
The Company may offer one or more items for purchase on its Website. The pricing for any such items will be clearly stated on the applicable order form. All purchases through the Website are final and will not be refunded except as expressly stated herein.
Linking to the Website and Social Media Features
You may link to our homepage, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part without our express written consent.
The Website may provide certain social media features that enable you to: (a) link from your own or certain third-party websites to certain content on the Website; (b) send e-mails or other communications with certain content, or links to certain content, on the Website; or (c) cause limited portions of content on the Website to be displayed or appear to be displayed on your own or certain third-party websites. You may use these features solely as they are provided by us, solely with respect to the content they are displayed with, and otherwise in accordance with any additional terms and conditions we provide with respect to such features.
We may disable all or any social media features and any links at any time without notice in our discretion.
Links from the Website
If the Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk and subject to the terms and conditions of use for such websites.
The owner of the Website is based in the United States. We provide this Website for use only by persons located in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. Access to the Website may not be legal by certain persons or in certain countries. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.
Disclaimer of Warranties
You understand that we cannot and do not guarantee or warrant that files available for downloading from the internet or the Website will be free of viruses or other destructive code. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for anti-virus protection and accuracy of data input and output, and for maintaining a means external to our site for any reconstruction of any lost data. WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, VIRUSES OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR TO YOUR DOWNLOADING OF ANY MATERIAL POSTED ON IT, OR ON ANY WEBSITE LINKED TO IT.
YOUR USE OF THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE IS AT YOUR OWN RISK. THE WEBSITE, ITS CONTENT AND ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. NEITHER THE COMPANY NOR ANY PERSON ASSOCIATED WITH THE COMPANY MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE WEBSITE. WITHOUT LIMITING THE FOREGOING, NEITHER THE COMPANY NOR ANYONE ASSOCIATED WITH THE COMPANY REPRESENTS OR WARRANTS THAT THE WEBSITE, ITS CONTENT OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT OUR SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR THAT THE WEBSITE OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.
WITHOUT LIMITING THE FOREGOING, THE COMPANY IS NOT ACTING AS A FINANCIAL OR LEGAL ADVISOR AND DOES NOT GUARANTEE THAT YOU WILL ACHIEVE ANY PARTICULAR RESULT FROM USING THE WEBSITE OR FROM PARTICIPATING IN THE COMPANY’S MEMBERSHIP PROGRAMS LOCATED ON ITS WEBSITES. PLEASE SEE OUR COMPLETE EARNINGS DISCLAIMERS FOR ADDITIONAL DETAILS, FOUND AT HTTP://MILLIONDOLLARPRODUCT.COM/EARNINGS-DISCLAIMER/. THE COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT AND FITNESS FOR PARTICULAR PURPOSE.
Limitation on Liability
IN NO EVENT WILL THE COMPANY, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE, THE WEBSITE, ANY WEBSITES LINKED TO IT, THE MEMBERSHIP PROGRAMS AVAILABLE THROUGH THE WEBSITE, ANY CONTENT ON THE WEBSITE OR SUCH OTHER WEBSITES OR ANY SERVICES OR ITEMS OBTAINED THROUGH THE WEBSITE OR SUCH OTHER WEBSITES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.
Governing Law and Jurisdiction
Waiver and Severability
If you need to contact us, please email us at firstname.lastname@example.org, or send us a letter at: PO BOX 99513, San Diego, CA, 92109.